Shipping and return policies for Lucid Recordings

Shipping Info

Estimated delivery times from the Netherlands. Information provided by the Dutch Postal Service

Netherlands:
Following working day

Europe (Priority)
Austria, Belgium, Germany, France: 2-3 days
Other European countries: 4-7 days

Rest of the world (Priority)
1-2 weeks

N.B. Delivery times may fluctuate due to customs services, etc.





Shipping and returns

Shipping
Has my order shipped?
Orders are usually shipped within 3 working days.
Once an order is placed on Bandcamp you will receive an order confirmation email for the purchase and a second email once the order has been shipped.
Once your package has been shipped, you will receive a shipping confirmation email.

Where is the email confirming shipping?
Check your spam folder.
Check the email address you submitted with your order is correct and working.
possibly, your order has not been shipped yet. Please contact Lucid Recordings via Bandcamp

How long will it take for my package to arrive?'
Shipping times will vary depending on where you live. Shipping via PostNL priority international can take anywhere from 2 weeks to over a month due to customs clearances.
Customers in Asia and Australia , African and South America will typically have the longest waiting times for their items to arrive.

It has been over a month since I placed my order and it has still not arrived. What should I do?
The package may be caught at customs and is still being processed.
The package may be at your local post office waiting to be picked up. Call your local post office and ask them if there is a package that needs customs charges to be paid for your address

The sorting office has told me my package was returned to sender. What should I do?
When we have receive the returned package will contact you to discuss further action.
If your package was returned because of a mistake on our part, we will confirm with you and then attempt to resend the package.
If your package was returned because you have provided an inaccurate address (i.e. you moved and did not update your address, provided a wrong address) or you did not pick up your package from your post office/failed to accept package when it was delivered, and still want your order, we will require that you pay additional shipping costs to resend the package.


If you have any other inquiries regarding the status of your order, please contact us at info@lucidrecordings.com

Whatever it is, we'll do our best to sort it out to your satisfaction.

Return Policy

Return Policy
Please contact us before returning an item.
We accept returns on any faulty or damaged items, or if the wrong item has been sent.